Terms of Service

Last updated September 1, 2025

If you signed a separate Cover Page to access the Product with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Cover Page applies to your use of the Product.

This Agreement is between Kestrel AI and the company or person accessing or using the Product. This Agreement consists of: (1) the Order Form below and (2) the Framework Terms defined below.

If you are accessing or using the Product on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.

Cover Page

Order Form

Framework Terms: This Order Form incorporates and is governed by the Framework Terms that are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms Version 2.1 (https://commonpaper.com/standards/cloud-service-agreement/2.1/), which are incorporated by reference. Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized words have the meanings given in the Cover Page or the Standard Terms.

Cloud Service: Kestrel AI is an AI-native Kubernetes security platform that helps security and platform teams automatically detect, analyze, and remediate risks in their Kubernetes infrastructure with intelligent AI agents.

Order Date: The Effective Date

Subscription Period: 1 month(s)

Cloud Service Fees: Certain parts of the Product have different pricing plans, which are available at Provider’s pricing page (https://usekestrel.ai/#pricing). Customer will pay Provider the applicable Fees based on the Product tier and Customer’s usage. Provider may update Product pricing by giving at least 30 days notice to Customer (including by email or notification within the Product), and the change will apply in the next Subscription Period. Modifying Section 5.1, fees are inclusive of taxes.

Payment Process:Automatic payment: Customer authorizes Provider to bill and charge Customer’s payment method on file Monthly for immediate payment or deduction without further approval.

Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period.

Use Limitations: The Product is available in the following tiers, each with specific usage limits:

  • Starter ($300/mo): Up to 3 clusters, 1 cloud account, Core incident response, 5 active workflows, AI Chat Copilot, Slack integration, Community support.
  • Growth (Custom pricing): Unlimited clusters, Unlimited cloud accounts, Full incident response + RCA, Unlimited workflows, All 25+ integrations, Approval gates, Observability dashboard, CLI/SDK/MCP access, Priority support.
  • Enterprise (Custom pricing): Everything in Growth, plus Self-hosted deployment, Air-gapped environments, SSO/SAML, Custom SLAs, Dedicated support, SOC 2 report.

Customer’s use of the Product must remain within the limits of the tier selected by Customer. If Customer exceeds the limits of its current tier, Customer must upgrade to a higher tier. Provider reserves the right to restrict or suspend access if Customer exceeds its tier limits without upgrading.

Key Terms

Customer:The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all use of the word “Customer” in the Agreement will mean that company.

Provider: Kestrel AI

Effective Date: The date Customer first accepts this Agreement.

Governing Law: The laws of the State of Delaware

Chosen Courts: The state or federal courts located in Delaware

Covered Claims:

  • Provider Covered Claims:Any action, proceeding, or claim that the Cloud Service, when used by Customer according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else’s intellectual property or other proprietary rights.
  • Customer Covered Claims:Any action, proceeding, or claim that (1) the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else’s intellectual property or other proprietary rights; or (2) results from Customer’s breach or alleged breach of Section 2.1 (Restrictions on Customer).

General Cap Amount: The fees paid or payable by Customer to provider in the 12 month period immediately before the claim

Notice Address: